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Application Support Analyst

The Applications Support Analyst is responsible for providing simple to intermediate technical and problem resolution support on all of Ashley Furniture's applications across the globe with the goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible.
The Applications Support Analyst is accountable for providing timely and effective support and escalation for Ashley Furniture's systems, software and associated products.
http://ashleyfurniture.avature.net/ashleyfurniturecareers?jobId=16943&source=Monster Click Here to Apply!
Essential Functions
This section describes the primary /essential responsibilities that this job performs.
Continuously deliver clear, concise, timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible.
Provide timely and effective support and escalation for Ashley Furniture's systems, software and associated products.
Troubleshoot and resolve issues impacting Ashley Furniture's systems, applications and services within the agreed time to recovery, with guidance as needed.
Contribute to the research and resolution efforts during all Incidents.
Work closely with development and operational teams globally to ensure rapid service restoration.
Follow process and procedure standards to maintain and improve service and efficiency.
Prevent the repetition of issues by assisting in root cause analysis.
Job Requirements
Education:
Associate Degree in Information Systems, Computer Science or equivalent work experience, Required
Experience:
None Required
Knowledge, Skills and Abilities
Customer focused awareness and Client first attitude
Knowledge and discipline to document processes and applications
Effective time management and organizational skills
Ability to translate technical issues for business users
Work independently as well as in a team environment
Effective interpersonal communication skills
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
ITIL Support Standards
Perform under strong demands in a fast-paced environment
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquires
We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only those meeting specific job requirements may be contacted. Principals Only.

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