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Call Center Specialist

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company-Join The #1 Furniture Brand
Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries.
Design, Build, Deliver:
Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.
The E-commerce Finance Specialist responds to customer inquiries regarding orders, billing inquiries and technical problem notifications. The individual in this role will also document customer trouble reports and escalate per established standard operating procedures. Additionally, he/she will review requests, contact customers to clarify requests and ensure all necessary information is included and may route requests to the appropriate department.
The E-commerce Finance Specialist will maintain prompt, efficient and accurate data entry to ensure customer issues are solved timely and exhibit superior customer service.
http://ashleyfurniture.avature.net/ashleyfurniturecareers?jobId=16458&source=Monster Click to Apply
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
1. Monitor and maintain customers' accounts and ensure customer information is accurate and up to date in the customer service management (CSM) system as needed.
2. Use a variety of methods to professionally communicate with internal and external customers throughout the business day regarding order submission and credit card transaction issues; work to resolve in a timely and efficient manner.
3. Compile information to update and generate specified reporting per standard operating procedures.
4. When funding is denied, contact customer for payment; when the customer is unable or unwilling to pay.
5. Review written orders for invoice address that is different from delivery address; reach out to our bank for them to complete a credit check with the issuing bank to prevent fraud.
6. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
7. Complete other assignments and special projects as requested.
Job Requirements
Education
Associate degree in an accounting related field or equivalent work experience, Required
Experience
1 year experience in customer service or related field, Required
Knowledge, Skill and Abilities
Excellent oral and written communication skills
Excellent interpersonal skills
Remain calm in difficult situations
Professional telephone etiquette
Strong attention to detail
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem-solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Display empathy, understanding, and patience with employees and external customers
Respond professionally to situations with difficult employee/vendor/customer issues or inquiries
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

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